Terms and Conditions of Use

Last updated: April 1, 2025

1. Service Provider Identification

Company: TTCAIXILHOPVC LDA
Head Office: Rua Pé de Mouro 33, Armazém S, 2710-335 Sintra
VAT Number: 514743840
Contact Email: geral@caixilhopvc.pt
Phone: +351 214 350 851
Website: https://caixilhopvc.pt

2. Purpose

These Terms and Conditions govern access to and use of the website caixilhopvc.pt, as well as the conditions applicable to the provision of services and the supply of products, namely PVC windows and doors.

3. Conditions of Use of the Website

  • The user agrees to use the website lawfully and responsibly.
  • Reproduction, modification, or distribution of content without prior authorisation from the company is prohibited.
  • Caixilho PVC reserves the right to suspend or terminate the website at any time.

4. Product and Service Information

Caixilho PVC strives to provide accurate and up-to-date information. However, typographical or technical errors may occur and will be corrected whenever detected. Images are for illustrative purposes only.

5. Quotes and Orders

  • Requests submitted through the website are treated as quote requests.
  • The contract is only valid after formal confirmation by Caixilho PVC.
  • Quotes are valid for 30 days unless otherwise stated.

6. Prices

Prices displayed on the website are indicative. The final amount will be confirmed after technical analysis. All prices include VAT at the applicable legal rate.

7. Warranties and Complaints

Products and services benefit from the legal warranty under Decree-Law No. 84/2021.
Consumers may submit complaints through the

Electronic Complaints Book.

8. Right of Withdrawal (Consumers Only)

Consumers have the right to withdraw from the contract within 14 days, in accordance with Decree-Law No. 24/2014. However, this right does not apply to customised products, such as made-to-measure windows.

9. Data Protection

The collection and processing of personal data comply with the GDPR and Portuguese legislation. For more information, please consult our Privacy Policy.

10. Liability

Caixilho PVC cannot be held liable for damages resulting from:

  • Service interruptions
  • Software errors or network failures
  • Improper use of the website by third parties

11. Intellectual Property

All content on the website caixilhopvc.pt is the exclusive property of Caixilho PVC or used under licence. Any use without authorisation is expressly prohibited.

12. Applicable Law and Jurisdiction

These Terms and Conditions are governed by Portuguese law.
In the event of a dispute, the competent court will be the Court of the District where the company’s head office is located.

13. Alternative Dispute Resolution (ADR)

In accordance with Law No. 144/2015, consumers may resort to the following ADR entity:

Lisbon Consumer Conflict Arbitration Centre
www.centroarbitragemlisboa.pt

14. Contact

For any questions related to these Terms and Conditions, please contact us: